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Posts tagged journey mapping research

Enhancing your NPS Program with Emotional Analytics

Enhancing your NPS Program with Emotional Analytics

You now have the necessary tools, emotional analytics, that when paired with Net Promoter, can help you take action on customer insights.

Experience Design, CX Insights, Customer Journey Mapping, Customer ExperienceJohn GusiffApril 23, 2020journey mapping, journey mapping research, customer experience, improving customer experience, sentiment analysis, emotional analytics, plutchik wheel of emotion

CX Innovation Using Lightning Demos

CX Innovation Using Lightning Demos

You've just completed your journey mapping research and have uncovered a series of pain points throughout the journey.

Experience DesignJohn GusiffOctober 29, 2018journey mapping, journey mapping research, G Adventures, customer experience, improving customer experience, lightning demos, CX innovation, divergence, convergence