CX Insights — Blog | Customer Centric Solutions LLC | CX Strategy and Experience Design

Mobile App Experience - Financial Services Benchmarking Study

A study leveraging ‘emotional analytics’ to benchmark four financial institutions across eleven (11) dimensions of a modern Mobile App Experience.

Customer Experience, Design Thinking, Experience Design, CX Insights, Customer Journey MappingJohn GusiffDecember 28, 2022customer experience, Mobile App Experience

Enhancing your NPS Program with Emotional Analytics

You now have the necessary tools, emotional analytics, that when paired with Net Promoter, can help you take action on customer insights.

Experience Design, CX Insights, Customer Journey Mapping, Customer ExperienceJohn GusiffApril 23, 2020journey mapping, journey mapping research, customer experience, improving customer experience, sentiment analysis, emotional analytics, plutchik wheel of emotion

Six Tips for Observing to inform Experience Design

As part of our Insights for Innovation class offered by the good folks at IDEO we are learning and practicing the skillsets for Observing "listening with our eyes" as part of an overall Needfinding activity set.