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Posts tagged backstage actions

The Anatomy of an Experience Blueprint

The Anatomy of an Experience Blueprint

It is a schematic diagram that represents all the details of a service from both the customer and organization’s perspective.

Experience Design, Design Thinking, CX InnovationJohn GusiffJuly 6, 2015experience design, experience blueprint, service blueprinting, onstage experience, backstage operations, onstage actions, backstage actions, operationalize journey maps, line of interaction, line of visibility, line of internal interaction