service blueprinting — Blog | Customer Centric Solutions LLC

Posts tagged service blueprinting

It is a schematic diagram that represents all the details of a service from both the customer and organization’s perspective.

Experience Design, Design Thinking, CX InnovationJohn GusiffJuly 6, 2015experience design, experience blueprint, service blueprinting, onstage experience, backstage operations, onstage actions, backstage actions, operationalize journey maps, line of interaction, line of visibility, line of internal interaction

Experience Blueprinting: How to get Started?

We often see companies whom have just completed a Customer Journey Mapping exercise get either "stuck" or "stalled" in executing against the insights gained after they have completed a Customer Journey Mapping exercise.