service design — Blog | Customer Centric Solutions LLC

Experience Blueprinting: How to get Started?

We often see companies whom have just completed a Customer Journey Mapping exercise get either "stuck" or "stalled" in executing against the insights gained after they have completed a Customer Journey Mapping exercise.

Design Thinking, Experience DesignJohn GusiffJune 28, 2015experience design, experience blueprint, service design, service blueprinting, customer pain points, taking action on CX, taking action on customer insights, becoming customer centric, service innovation, WOW thru Service