customer pain points — Blog | Customer Centric Solutions LLC

Posts tagged customer pain points

Uber as an Example of Current vs. FUTURE State Journey Mapping

Journey Mapping continues to grow as a very useful method and tool for helping organizations develop an understanding of their customer's experience.

Customer Journey Mapping, Customer ExperienceJohn GusiffMay 10, 2016Customer Centric Solutions LLCuber, current state journey map, ideal state journey map, customer pain points, customer touchpoints, through the eyes of the customer, improving customer experience, customer perception, future state journey map, frictionless experience

Experience Blueprinting: How to get Started?

We often see companies whom have just completed a Customer Journey Mapping exercise get either "stuck" or "stalled" in executing against the insights gained after they have completed a Customer Journey Mapping exercise.

Design Thinking, Experience DesignJohn GusiffJune 28, 2015experience design, experience blueprint, service design, service blueprinting, customer pain points, taking action on CX, taking action on customer insights, becoming customer centric, service innovation, WOW thru Service