Posts tagged ideal state journey map
Five Reasons to Drive your Omni-channel Strategy via Journey Mapping
Five Reasons to Drive your Omni-channel Strategy via Journey Mapping

Customer Journey Mapping is the ideal platform and approach from which to define and build your overall omni-channel strategy.

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Customer Experience, Customer Journey MappingJohn Gusiffomni-channel strategy, cx strategy, cx innovation, customer journey mapping, customer touchpoints, current state journey map, ideal state journey map, customer expectations, customer experience, improving customer experience, becoming customer centric, customer centricity
Uber as an Example of Current vs. FUTURE State Journey Mapping
Uber as an Example of Current vs. FUTURE State Journey Mapping

Journey Mapping continues to grow as a very useful method and tool for helping organizations develop an understanding of their customer's experience.

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Customer Journey Mapping, Customer ExperienceJohn GusiffCustomer Centric Solutions LLCuber, current state journey map, ideal state journey map, customer pain points, customer touchpoints, through the eyes of the customer, improving customer experience, customer perception, future state journey map, frictionless experience