customer journey mapping — Blog | Customer Centric Solutions LLC

Posts tagged customer journey mapping

Five Reasons to Drive your Omni-channel Strategy via Journey Mapping

Customer Journey Mapping is the ideal platform and approach from which to define and build your overall omni-channel strategy.

Customer Experience, Customer Journey MappingJohn GusiffDecember 2, 2016omni-channel strategy, cx strategy, cx innovation, customer journey mapping, customer touchpoints, current state journey map, ideal state journey map, customer expectations, customer experience, improving customer experience, becoming customer centric, customer centricity

Mapping the Direct Seller Journey - What you Can Learn

The Network Marketing, Direct Selling or MLM, business model relies on the continuous recruitment, acquisition and retention of direct sellers (consultants) in order to grow.