Posts tagged cx strategy
Five Reasons to Drive your Omni-channel Strategy via Journey Mapping
Five Reasons to Drive your Omni-channel Strategy via Journey Mapping

Customer Journey Mapping is the ideal platform and approach from which to define and build your overall omni-channel strategy.

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Customer Experience, Customer Journey MappingJohn Gusiffomni-channel strategy, cx strategy, cx innovation, customer journey mapping, customer touchpoints, current state journey map, ideal state journey map, customer expectations, customer experience, improving customer experience, becoming customer centric, customer centricity