It is a schematic diagram that represents all the details of a service from both the customer and organization’s perspective.
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In the market for a new commuter bike? Well, The Mission Bicycle Company, based in San Francisco, might be just the place to go to design & build your own bike.
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You are sick in bed, feeling like crap (headache, aches and pains), lacking the energy to get up and make yourself a cup of coffee or breakfast…
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Why would one of the most renowned consumer packaged goods companies move into the services industry? That is exactly what Procter & Gamble (P&G) is doing on the back of its' Tide brand.
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