cx innovation — Blog | Customer Centric Solutions LLC

Five Reasons to Drive your Omni-channel Strategy via Journey Mapping

Customer Journey Mapping is the ideal platform and approach from which to define and build your overall omni-channel strategy.

Customer Experience, Customer Journey MappingJohn GusiffDecember 2, 2016omni-channel strategy, cx strategy, cx innovation, customer journey mapping, customer touchpoints, current state journey map, ideal state journey map, customer expectations, customer experience, improving customer experience, becoming customer centric, customer centricity

CX Service Innovation: Design and Build your own Custom Bike

In the market for a new commuter bike? Well, The Mission Bicycle Company, based in San Francisco, might be just the place to go to design & build your own bike.

CX InnovationJohn GusiffApril 9, 2015cx innovation, service innovation, experience design

CX Service Innovation: Walgreens Partners with TaskRabbit

You are sick in bed, feeling like crap (headache, aches and pains), lacking the energy to get up and make yourself a cup of coffee or breakfast…

CX InnovationJohn GusiffApril 2, 2015walgreens, taskrabbit, cx innovation, cx strategy, service innovation, task unification

CX Service Innovation: P&G disrupting the Dry Cleaning Industry

Why would one of the most renowned consumer packaged goods companies move into the services industry? That is exactly what Procter & Gamble (P&G) is doing on the back of its' Tide brand.

CX Innovation, Design ThinkingJohn GusiffMarch 26, 2015P&G, cx innovation, service innovation