Posts tagged frictionless experience
Uber as an Example of Current vs. FUTURE State Journey Mapping
Uber as an Example of Current vs. FUTURE State Journey Mapping

Journey Mapping continues to grow as a very useful method and tool for helping organizations develop an understanding of their customer's experience.

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Customer Journey Mapping, Customer ExperienceJohn GusiffCustomer Centric Solutions LLCuber, current state journey map, ideal state journey map, customer pain points, customer touchpoints, through the eyes of the customer, improving customer experience, customer perception, future state journey map, frictionless experience