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Posts tagged drivers of patient satisfaction

CX and the Growing Importance of Empathy in Healthcare

CX and the Growing Importance of Empathy in Healthcare

It has been stated that there are three levels of caring: (1) Competence; (2) Courtesy; and (3) Compassion.

Customer Experience, Experience DesignJohn GusiffMay 13, 2016patient experience, patient-centered care, empathy, three levels of caring, non-clinical outcomes, patient satisfaction, drivers of patient satisfaction, jefferson scale of physician empathy, empathy maps, patient journey, cx in healthcare