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CX and the Growing Importance of Empathy in Healthcare

CX and the Growing Importance of Empathy in Healthcare

It has been stated that there are three levels of caring: (1) Competence; (2) Courtesy; and (3) Compassion.

Customer Experience, Experience DesignJohn GusiffMay 13, 2016patient experience, patient-centered care, empathy, three levels of caring, non-clinical outcomes, patient satisfaction, drivers of patient satisfaction, jefferson scale of physician empathy, empathy maps, patient journey, cx in healthcare