patient-centered care — Blog | Customer Centric Solutions LLC

Posts tagged patient-centered care

What Would Patient Experience be like if Disney ran your Hospital?

If Disney Ran Your Hospital, that's the title of a book written by Fred Lee, a senior-level hospital executive, who helped run a hospital near Walt Disney World in the Orlando…

Customer Experience, Experience DesignJohn GusiffMay 22, 2016disney, patient experience, non-clinical outcomes, patient-centered care, magical experience, be our guest, we create happiness, guestology

CX and the Growing Importance of Empathy in Healthcare

It has been stated that there are three levels of caring: (1) Competence; (2) Courtesy; and (3) Compassion.

Customer Experience, Experience DesignJohn GusiffMay 13, 2016patient experience, patient-centered care, empathy, three levels of caring, non-clinical outcomes, patient satisfaction, drivers of patient satisfaction, jefferson scale of physician empathy, empathy maps, patient journey, cx in healthcare