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Posts tagged disney

What Would Patient Experience be like if Disney ran your Hospital?

If Disney Ran Your Hospital, that's the title of a book written by Fred Lee, a senior-level hospital executive, who helped run a hospital near Walt Disney World in the Orlando…

Customer Experience, Experience DesignJohn GusiffMay 22, 2016disney, patient experience, non-clinical outcomes, patient-centered care, magical experience, be our guest, we create happiness, guestology

Achieving Extraordinary Customer Service Experience thru Focus on Job Essence

In his book, Delight Your Customers, author Steve Curtin talks about the importance of "job essence" in providing an exceptional and/or extraordinary customer service experience.

Design Thinking, Customer ExperienceJohn GusiffMay 14, 2015delight your customers, job essense, job essence vs. job function, employee experience, disney, L.L. Bean, Disney, Ritz Carlton, Zappos, WOW thru Service