job essense — Blog | Customer Centric Solutions LLC | CX Strategy and Experience Design

Achieving Extraordinary Customer Service Experience thru Focus on Job Essence

In his book, Delight Your Customers, author Steve Curtin talks about the importance of "job essence" in providing an exceptional and/or extraordinary customer service experience.

Design Thinking, Customer ExperienceJohn GusiffMay 14, 2015delight your customers, job essense, job essence vs. job function, employee experience, disney, L.L. Bean, Disney, Ritz Carlton, Zappos, WOW thru Service