An overview of applying the 15 different makeit behavioral design strategies to augment the Prosci ADKAR model when doing change management planning. A simple case study of seeking to introduce GenAI into the enterprise.
Read MoreThe recent Great Resignation and resulting War on Talent have made a focus on employee experience even more important. This study benchmarks six retail coffee companies based upon six core tenets of an irresistible organization: meaningful work, hands-on management, positive environment, health & wellbeing, growth opportunity, and trust in leadership.
Read MoreIn his book, Delight Your Customers, author Steve Curtin talks about the importance of "job essence" in providing an exceptional and/or extraordinary customer service experience.
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